Return Policy
Exchanges & Repair Policy
Before sending the item for RMA, please contact us to inform us about the problem, and then follow the steps below to process the exchanges or repairs accordingly.
1. Exchanges
If the replacement units are in stock, it can be shipped within 1-2 business days. If the replacement units are out of stock, your account manager will inform you once it is shipped.
2. Repairs (within Warranty Period)
Free repair service is available for most items (excluding consumables) within the warranty period. Viskou will ship out the repaired items after tests and verifications.
To apply for exchanges, the request should be submitted within 30 days of the delivery date. For products that are eligible for repair, repair request should be submitted within the warranty period to enjoy free repairs. In case the warranty period expires, repairs can still be offered but a certain fee will be charged case by case.
The items must be returnable or have an authorized warranty period to enjoy Viskou's exchange services. To review your item’s return eligibility and warranty period, please check our Warranty Query.
* Customers are to ensure that all goods collected are working and in good condition before accepting it. If the goods are found to be in unacceptable condition after collection, the customer will be required to come down to our Bukit Batok HQ for a 1 to 1 exchange.
* 1 to 1 exchanges for products that have been damaged by the customer are not allowed. (For selected models)
* Viskou reserves the rights to have the final say on whether the goods can be exchanged.
FAQs
Q. Where should I return the items to? Since there's 2 branches
A. Items should be returned to our Bukit Batok Office. You're welcome to walk in to return, or you can contact us to arrange for an appointment.
Q. Do I need to pay the return shipping cost?
A. If the return is due to an error on Viskou's side, we will cover the shipping costs. Otherwise, the return shipping cost will be borne by the customer.
Q. How will the products be sent to me after RMA?
A. Customers can opt to self collect, pay for delivery or have the item delivered to them together with their other orders.
