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Terms & Conditions

General Provisions

Account Types

When creating an account, users are prompted to choose between "Personal Account" and "Business Account". The main difference between these 2 account types is whether the user is purchasing the item(s) for themselves or their affiliated company. Prices of the products between these 2 account types differs and customers are not limited to the type they can create.


Offer and Agreement

A consumer is any person who concludes a legal transaction for purposes that cannot be attributed primarily to his commercial or self-employed professional activity. An Entrepreneur is a legal person or a partnership with the legal capacity which, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity.

These General Terms and Conditions shall also apply to future business relations with entrepreneurs without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions of business, their validity is hereby objected to; they only become an integral part of the contract if we have expressly agreed to them.

For all orders via our online shop by consumers and entrepreneurs the following terms and conditions apply.

For contract concluded with us, the payment method chosen by you will be subjected to the following:

Cash on Delivery (CoD)

We accept Cash on Delivery (CoD) for our products. Customers are to ensure they have someone to receive the product and make full payment upon delivery. Our sales may contact you to arrange for delivery at a suitable timing from Mondays - Fridays, 9am - 6pm, except public holidays. In the event no one is home to receive, or no payment is made, the product will not be delivered and the customer will have to rearrange for the delivery and payment.

Bank Transfer

If you are planning to pay via bank transfer, please contact us with your order and we will prepare the order and bank transfer information for you.

Credit/Debit Cards

By submitting the order, you also transmit your credit/debit card data to us at the same time. Once you have been verified to be a legitimate cardholder, we will ask your credit/debit card company to initiate the payment transaction and thereafter accept your offer.

PayNow

By making payment via PayNow, you authorize payment transfers to our account instantly. It is a safe and secure way of making cashless payments.

Cheque

Customers are allowed to make payments via cheque. All cheque payments should be crossed and made payable to "VISKOU SYSTEM PTE LTD" and mailed to our Singapore address.

Net Terms

Companies can opt for Net Terms payments to manage their business budget. In order to apply for Net Terms, companies will need to download the "Credit Application Form" and submit the completed form to us.


Contracting Party, Conclusion of Contract

The sales contract is concluded with Viskou System Pte Ltd.
By placing an order on our website, we make a binding offer to conclude the contract for these articles. You can add any Viskou products into the shopping basket without obligation. The contract is concluded by clicking "Place your Order" (for payment by Credit/Debit Card) in the checkout page. It means you accept the offer of the goods contained in the shopping basket. Immediately after submitting the order, you will receive a confirmation email.

You can correct the order information when orders haven't entered the dispatch process by informing your account manager in advance in written notice. But orders containing customized items or in other special conditions cannot be updated or cancelled once they enter “processing” status.


Payment Terms

In addition to the stated product prices, shipping costs are added. And in accordance with applicable laws, Viskou System Pte Ltd. is also obliged to charge VAT for orders delivered to listed regions. You can find out more about the subtotal amount on checkout page. Besides, additional charges for customs clearance would have to be born by the recipient once the package reached the destination country.

We accept the following payment methods.

Cash on Delivery (CoD)

After you place and order and choose the "Cash on Delivery" option, our sales will contact you to arrange a delivery timing. At the same time, customers are to ensure that they have someone at home to receive and pay for the product. In the event the no one is around to receive or pay for the product, the delivery will be deemed as unsuccessful and customers will have to rearrange for the delivery and payment.

Bank Transfer

For Bank Transfer payments, customers should contact us to inform us of the payment and also attach the payment screenshot for proof of payment. More information regarding Bank Transfer can be found here.

Credit/Debit Cards

After you place an order and choose to pay by Credit/Debit Card, you need to provide your card details at the next page. For security, Viskou System Pte Ltd. will not save any of your card data. Viskou will ask your credit card company to initiate the payment transaction immediately after ordering. The payment transaction is carried out automatically by the Credit/Debit card company and the amount will be deducted. We do not add any credit card surcharges. However, a transaction fee might be charged by the issuing bank. You can contact your bank directly if you require more information regarding this.

Note for Payment Information: Your billing name, address and phone number must match the information that appears on your credit card. We reserve the right to cancel any order(s) that does not match these criteria without advance notification if there is a suspected security breach.

PayNow

Customers can opt for PayNow payments, simply contact us for the QR code or payment information needed. Customers may have to provide us a screenshot of the payment if required.

Cheque

Customers are allowed to make payments via cheque. All cheque payments should be crossed and made payable to "VISKOU SYSTEM PTE LTD" and mailed to our Singapore address. To facilitate faster payments, customer can send us a picture of cheque before mailing us.

Net Terms

Net Terms is a specific type of trade credit that allows customers to pay after delivery. Customers should pay in full within certain days of the date when the goods are dispatched according to the approved credit account. It can help businesses to manage budget & expenditure better.

Viskou offers the standard 30 days Net Terms. Customers can enquire for other payments terms if required.


All the Credit orders must be paid within 30 days from the date of shipping. If the purchaser fails to make any payment within 15 calendar days after due date without prejudice to any other right or remedy available to the Viskou, Viskou shall limit the purchaser's credit and be entitled to charge purchaser interest rate of one percent (1%) of the overdue payment per month until payment is made in full (any partial month will be treated as a full month for the purpose of calculating interest).

If a credit order is to be cancelled, please inform your account manager in advance in written notice. Viskou will review, give you feedback, and instruct you on the cancellation process. If the order cancellation is caused by Viskou (for example defect or wrong products received), the purchaser is allowed to cancel the order. If the order cancellation is caused by the purchaser, and the purchaser has not formally stated and negotiated with Viskou in advance, the order cannot be cancelled.


Terms of Delivery

Viskou System Pte Ltd provides in-house deliveries. You can also choose to use your own shipping account or pickup at our warehouse when the items are all in stock. If the customer needs to change shipping address or shipping method, any additional fee should be born by the customer. You can proceed to Shipping & Delivery to learn more about our shipping policy.

The delivery of goods will be delivered to the address provided by the consumer/buyer. To ensure that each customer will receive the items as soon as possible, your order may be shipped in multiple packages without additional charges from Viskou. And any date of delivery given by the seller (Viskou) is only an estimate. Damaged goods during transportation should be notified by the buyer to the seller.


Warranty & Guarantee Claims

Information on any applicable additional guarantees and their exact conditions can be found in the product and on the Return Policy page on our website.

Customer service: You can contact our customer service for questions and suggestions on weekdays from 9am to 6pm (except public holidays) by calling +(65) 6570 6098 or dropping us an e-mail.

Viskou System Pte Ltd.’s warranty covers all defects in products sold by Viskou System Pte Ltd. Only original and unmodified items are covered by the warranty. If damage is caused by improper use, it will not be covered in warranty.

Damaged items should be returned for evaluation within 30 days. If the item is defected and under warranty, then shipping will be covered by Viskou System Pte Ltd. Learn more on our Warranty page.


Liability

The content of Viskou's website has been created to the best of their knowledge and belief and has been checked at the time of this writing. Viskou asks for your understanding, that nevertheless, they cannot guarantee the function, actuality, rightness, completeness or quality of information (our own as well as other authors).

Viskou assumes liability for the company - without having agreed on the number of damages - if fundamental contractual obligations or common business practices were violated. Liability in such cases shall be restricted to typical, foreseeable damage. There shall be no liability for loss of prospective profits or damage from the claims of third parties against the ordering party.

Viskou shall not be liable, outside the obligation to deliver, for slight negligence on the part of its vicarious agents.

Liability of Viskou for its own intentional and grossly negligent conduct and that of its vicarious agents, as well as liability under product liability law, shall remain unaffected by the above restrictions to liability. Liability for slight negligence shall be excluded.


Reservations of Title

Every item delivered remains under the property of Viskou until payment has been made in full. For entrepreneurs, the following shall apply in addition.

We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business. All claims arising from this resale are to be assigned to us in advance - irrespective of any combination or mixing of the reserved goods with a new item - with respect to the amount of the original invoice, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.