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Warranty Query


Viskou ensures that all products from us are of the genuine brand and quality. We warrant maintaince for products defects through RMA. If you have any problems with your products, do contact us. Viskou provides maintainance service for products that have not exceeded after sales warranty period.

Free warranty items:

During the warranty period, Viskou’s warranty only covers defects caused by normal use and logistics damage, quality problems, etc.



Free warranty exclusions:

1. The products has exceeded the warranty period.
2. Damage caused by unauthorized disassembly, modification and any other human factors.
3. Damage caused by natural disasters such as impact, fire, lightning, flooding or human negligence.
4. Damage caused by improper operation to equipment shells, power supplies, etc. during use.


Warranty Period

The warranty period for all brands and categories are shown in the tables below, and it starts from the delivery date of the original order.


Warranty Procedure


1. All stock models can be exchanged within 7 days as long as the product packaging has not been opened, product is unactivated and unused with all the accessories intact.
2. For exchanged orders, a 2-step process known as the "The exchange process" will be initiated, products will be subjected to technical and procurement testings before they can be accepted as a exchange.
3. Products exceeding the 7 days requirement will not be accepted for exchange.
4. The warranty period for some products can be extended, the order of warranty extension must be stated in the order remarks.
5. Warranty extension can only be granted after the sales has initiated the extension application process. If no extension application has been initiated, the technician has the right to refuse any warranty extension.


Hikvision Products

Hikvision

Products

Warranty Period

DVRs

DS-70/71/72/73/78/79 Series

24 months

DS-89/90/91/92 Series

24 months

NVRs

DS-71/76/77 Series

24 months

DS-86/96 Series

24 months

IPCs

1-Line Network Cameras

12 months

2-Line Network Cameras

24 months

3/4/5/6/7/8-Line Network Cameras

24 months

Analog Cameras

DS-2CE Series

12 months

Encoders/Decoders

IP Module /60/61/63/64/65/66/67 Series

12 Months

PTZs

DF/AF Series

24 months

DE/AE Series

24 months

PTZ Position

24 months

Anti-corrosion/Anti-explosion

24 months

Thermal

Thermal camera (except the detector)

24 months

Portable Terminals

PVR system

24 months

Portable speed dome

24 months

Body camera

24 months

Others

24 months

Access Control Terminals

Access Controller

24 months

Access Control Terminal

24 months

Card Reader

24 months

Card Issuer/Card enrolment station

24 months

Turnstile

12 months

Intercoms

Video Intercoms

24 months

Alarms

Hikvision Wired Panels

24 months

Hikvision Wireless Panels

24 months

Hikvision Wireless Panel Kits

24 months

Hikvision Accessories

24 months

Emergency Alarm

24 months

Perimeter Protection

24 months

Hikvision Wired Detectors

24 months

Hikvision Wireless Detectors

24 months



Utepo Products

Product

Series

Model

Warranty Period (Years)

Video Transceiver

UTP101P-HD

1

UTP101P-HD2

1

UTP101P-HD6

1

UTP104P-HD

1

UTP116P-HD

1

UTP101PV-HD12

1

UTP108PV-HD2

1

UTP116PV-HD2

1

UTP101AR-HD2

1

Switch

Economic P series

SF5P-HM

1

SF6P-HM

1

SF9P-HM

1

SF10P-HM

1

SF18P-LM

1

SF26P-LM

1

SG5-M

1

SG8-M

1

SG16-M

1

SG24-M

1

Commercial 1&3 series

UTP3-SW0401-TP60

1

UTP3-SW04-TP60

1

UTP3-GSW0401-TP60

1

UTP3-GSW04-TP60

1

UTP1-SW0801-TP120

1

UTP3-SW08-TP120

1

UTP3-SW08-TP120-A1

1

UTP3-GSW0802-TP120

1

UTP3-GSW0802-TSP120

1

UTP3-GSW0802S-MTP150

1

UTP3-GSW1604S-MTP250

1

UTP3-GSW2404S-MTP250

1

UTP1-SW1602TS-POE

1

UTP1-SW16-TP300

1

UTP1-SW2402TS-POE

1

UTP1-SW24-TP420

1

UTP3-GSW1604TS-P200

1

UTP3-GSW2404TS-P420

1

Premium 7 series

UTP7202GE-POE

2

UTP7204E-POE-A1

2

UTP7204E-A1

2

UTP7204GE-HPOE

2

UTP7204GE

2

UTP7204GE-PD

2

UTP7208E-POE-A1

2

UTP7208E-A1

2

UTP7208GE-POE

2

UTP7216E-POE-L2

2

UTP7224E-POE-L2

2

UTP7304GE-POE

2

UTP7304GE

2

UTP7308GE-POE

2

UTP7308GE

2

UTP7308GE-BTPOE

2

UTP7516GE-POE-4GF

2

UTP7524GE-POE-4GF

2

UTP7524GE-MX

2

UTP7524GE-M8F

2

UTP7524GE-M8T

2

UTP7524GE-8GF16GT

2

UTP7524GE-16GF8GT

2

UTP7608GE-POE-IE

2

UTP7616GE-POE-IE

2

UTP7624GE-POE-L3

2

UTP7624GE-L3

2

UTP7624GS-L3

2

UTP7724GE-L3

2

UTP7748GE-L3

2

Extender

Ethernet Coaxial Fiber

UTP7301EPOC

1

UTP7301EOC

1

UOF7201GE

1

UTP7201ER-POE

1

UTP7201GR-BTPOE60

1

UTP7202GR-BTPOE60

1

UTP7201GR-BTPOE90

1

UTP7202GR-BTPOE90

1

Injector and Splitter

UTP7201GE-PSE30

1

UTP7201GE-PSE60

1

UTP7201GE-MS60

1

UTP7201GE-PSE95

1

UTP7201GE-PD25

1

Surge protector

USP201E

1

USP201GE-POE

1

USP201V

1

Wireless bridge

CP2-300

1

CP5-450

1

CP5-900

1

Power Adapter

Original adapter with switch

Same as the switch

MW adapter

Depend on MW RMA policy



Door Access Accessories

Product

Warranty Period (Months)

ACM-Y806-7A(battery backup 12V 7 A)

6 Months

ACM-Y280-5Bolts (Surface mounted magnetic lock)

6 Months

ACM-Y280U (U Bracket)

6 Months

ACM-Y280ZL (ZL Bracket)

6 Months

ACM-Y806-3A(Backup Power Supply 12V 3A)

6 Months

ACM-Y806-5A(Backup Power Supply 12V 5A)

6 Months

ACM-K1(Plastic Press Exit Button)

6 Months

ACM-K2B (No touch Door Realese Exit Button)

6 Months

ACM-K3R (Emergency break glass)

6 Months

ACM-K8 (Key Switch with Stainless Steel)

6 Months

VIS-AS38 door contact(Pair)

6 Months

VIS-KD22 (Door Bell 12V)

6 Months




Server Racks & Cabinets

Product

Warranty Period (Years)

Wall mount cabinet

3 years

Floor standing server rack

3 years

Other metal accessories

3 years

fan/PDU

0.5 year



Others

Product Category

Warranty Description

Sandisk

7-10 years depending on the product
Carry-in warranty, 1-1 exchange

Monitor

3 Years on-site warranty

Hard Disk

Purple – 3 Years
Red Pro – 5 Years

Cable Tester

6 Months

IPC Tester

1 Year

MW Power Supply

6 Months

COTT-QD20S

6 Months

UPS

UPS – 2 Years
Battery – 1.5 Years



Do contact us if you have any questions or queries.

Chee Wee: [email protected]
Melody: [email protected]